In the quiet corridors of Birmingham Community Healthcare (BCHC) hospitals, something profoundly human is unfolding — a comforting presence that meets people at the hardest moment of their lives.
A new initiative, quietly making a big difference, has seen the introduction of bereavement link workers to support family carers of end-of-life patients across BCHC’s adult inpatient services. Funded by Forward Carers Community Interest Company (CIC) in partnership with Birmingham Carers Hub, this heart-led project is giving unpaid carers the comfort and companionship they need — before, during, and after the loss of their loved ones.
The seed for this initiative was planted when BCHC staff recognised a growing need: carers often felt alone, overwhelmed, and unsupported as they watched someone they loved slip away. After a year of thoughtful planning, funding came through, and in May 2024, the first weekly coffee mornings launched at West Heath Hospital — a simple space for connection, storytelling, and solace.
“I find it comforting when the link worker is around and sits with me and we chat about all sorts of topics. I find her presence reassuring,” shared one relative sitting vigil beside her mother’s bed.
These link workers are more than staff — they are listeners, companions, and silent strength. For those unable to join the group sessions, support is brought right to the bedside: a gentle chat, a cup of tea, a moment to breathe.
It’s about being seen in the shadows of grief. But the support doesn’t end there.
After the loss, when the world often goes quiet for the grieving, the link workers continue their work through phone support, signposting to local services, and connecting carers to emotional and practical help. One poignant story involves an elderly man who, after losing his wife, received a follow-up call. Through gentle conversation, he came to realise he needed more than just time — he needed support.
BCHC stepped in to ensure he wasn’t left behind. In its first year alone, 355 carers were supported through this initiative.
The feedback was overwhelming, with many expressing how invaluable the service had been during their most vulnerable moments. This collective voice secured a second year of funding.
Importantly, even as the main funding winds down in October 2025, Forward Carers has assured that a number of local support projects will continue to run beyond 2026 — a legacy of care that will live on. This work also forms part of a broader compassionate effort by BCHC Charity, which funds a range of meaningful bereavement initiatives — from memory boxes to hand casts, and memorial spaces such as the Willow House memorial tree and the Moseley Hall Wall of Tributes.
These are not just items or plaques, but precious anchors for memory and healing. In a world where end-of-life can feel isolating, this initiative reminds us of the power of presence.
Of being held when words fall short. And of the quiet, dignified work of turning grief into love — and care into comfort.
