ISS, a leading global workplace experience and facility services company, has further strengthened its partnership with the Fulham Road Collaborative (FRC) in the UK, comprising of Chelsea and Westminster Hospital NHS Foundation Trust and The Royal Marsden NHS Foundation Trust.
The expanded scope of the contract has an annual value of approximately DKK 100 million. Under the contract, ISS will deliver a broad range of integrated services across three major hospital sites.
These include the Chelsea and Westminster site, which is rated ‘Outstanding’ by the Care Quality Commission (CQC) - the independent regulator of health and social care services in England - as well as The Royal Marsden, a world-leading specialist cancer centre. The services include cleaning, security, portering, patient catering, retail catering, waste management, reception, private patient services, and linen and laundry services.
The contract has a duration of five years, with an option to extend for a further five years. It will take effect in Q2 2026. Scott Davies, CEO of ISS United Kingdom & Ireland says: “We’re delighted to strengthen this valued partnership further, built on a shared ambition to push the boundaries of innovation, collaborative thinking and continuous improvement.
“With the expansion of our delivery of private patient services at The Royal Marsden and the retention of Chelsea and Westminster, we have developed a hospitality-led offer with hotel-comparable, five-star standards – including enhanced menus, virtual concierge technology to support seamless patient engagement, a chef academy, and specialist front-of-house training. Together, we’re creating a partnership that can become a blueprint for healthcare service excellence for years to come.”
ISS is a leading, global provider of workplace and facility service solutions. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property, as it brings all of this to life through a unique combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe.
In 2025, Group revenue was DKK 84.7 billion.
